Question 1

What documents do I need to rent a car?

Accepted Answer

A valid driving licence (held for at least one year), a passport or national ID, and a credit or debit card in the driver's name. International visitors may also need an International Driving Permit depending on their home country.

Question 2

What is the minimum age to rent a car?

Accepted Answer

Drivers must be at least 21 years old. A young driver surcharge applies to drivers under 25.

Question 3

Can I pick up in one city and return in another?

Accepted Answer

Yes — one-way rentals between our Amman and airport locations are available for an additional one-way fee, shown at checkout.

Question 4

Is insurance included in the price?

Accepted Answer

Every rental includes basic third-party coverage. You can upgrade to our Basic CDW, Premium Full Cover, or Zero Excess packages during booking for extra peace of mind.

Question 5

Can I cancel or change my reservation?

Accepted Answer

Yes, most reservations can be cancelled or modified free of charge up to 48 hours before pickup. See our Cancellation & Refund Policy for full details.

Question 6

Do you offer airport pickup?

Accepted Answer

Yes — we operate a dedicated counter at Queen Alia International Airport with pickup available 24/7.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards online, and cash or card at pickup, depending on the payment option you choose at checkout.

Question 8

What happens if I return the car late?

Accepted Answer

A grace period of 29 minutes applies. Beyond that, late return fees apply per hour, up to a full extra day's rate.

Frequently Asked Questions